OUR POLICY Page
Returns & Refunds
I want you to love the resources I create. If your book arrives damaged, misprinted, or not what you expected, please get in touch within 14 days of receiving it and I’ll make it right.
For change-of-mind returns, I offer a full refund once the book is returned in unused condition. You’ll simply cover the return postage.
Digital downloads are non-refundable once delivered.
If you need help or have a question, just use the “Contact Us” page with an explanation as to what has happened and I’ll look after you.
Shipping & Taxes
Australian Shipping & Taxes
Printed books are classified as GST-free educational materials under Australian tax law. No GST is charged on the sale of physical books through this website.
Digital downloads are also supplied without GST.
A flat-rate shipping fee is applied at checkout. This covers packaging and postage for all orders shipped within Australia.
International Shipping
I currently ship to Australia, New Zealand, the United Kingdom, and the United States. A simple flat-rate fee is applied at checkout based on your destination.
International customers are responsible for any customs duties, VAT, import taxes, or handling fees charged by their country when the parcel arrives. These charges vary by region and are outside my control.
If your order is delayed due to customs processing, your local postal service or customs office will provide further updates.
Terms of Service
The information, resources, and materials on this website are provided for general guidance only. All consulting and leadership development services delivered by Dr Isabella Allan Pty Ltd are advisory in nature. They support decision-making and professional development, and they do not constitute legal, financial, or specialist regulatory advice.
No services are sold directly through this website. Any advisory engagements, programs, or workshops are confirmed separately through a formal proposal and agreement.
While every effort is made to ensure accuracy, I do not guarantee that the content on this site is free from error or suitable for every organisational context. You are responsible for evaluating the relevance of any insights or tools for your own organisation.
By using this website, you agree not to rely solely on any information provided here for high-stakes or compliance-critical decisions.
If you have questions about working together, please contact me at our “Contact Us” page.
Privacy
EMBEDDED CONTENT FROM OTHER WEBSITES
When you visit our website (Dr Isabella Allan Pty Ltd) we may have articles or links on this site that may include embedded content (e.g. videos, images, articles, etc.).
Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
COLLECTION OF YOUR PERSONAL INFORMATION
There are many aspects of the site which can be viewed without providing personal information, however, for specific downloads, enquiry forms, and subscriptions we might ask you to enter your name, email address, or other information.
SHARING OF YOUR PERSONAL INFORMATION
We don't have current plans to, but it's possible that in future we may occasionally hire other companies to provide services on our behalf, including but not limited to processing transactions and shipping products. Those companies will be permitted to obtain only the personal information they need to deliver those services. We take reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information.
USE OF YOUR PERSONAL INFORMATION
When you visit our website (any website, actually), non-personally identifiable information is collected, including (but not limited to) your browser type and version, which pages are viewed, page access times, and your IP address. This collected information might be used internally for the purpose of gauging visitor traffic, trends and delivering personalised content to you. Where personally identifiable information is being collected (for example when you fill out a form), we reserve the right to respond and contact you with information about our services and products. You can request to be removed from any communications at any time.
CHANGES TO THIS PRIVACY POLICY
We reserve the right to make amendments to this Privacy Policy at any time. If you have objections to the Privacy Policy, you should not access or use the Site.
From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will use for these new purposes only, data collected from the time of the policy change forward will adhere to our updated practices.
ACCESSING YOUR PERSONAL INFORMATION
You have a right to access your personal information, subject to exceptions allowed by law. If you would like to do so, please let us know.
CONTACTING US
We welcome your comments regarding this Privacy Policy. If you have any questions about this Privacy Policy and would like further information, please contact us by either of the following means:
Mail:
Dr Isabella Allan, Dr Isabella Allan Pty Ltd, P.O. Box 230, Westgate, NSW 2048, Australia
Our Contact Us Page:
Please fill in our “Contact Us” form with your comments.